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GENERAL TERMS AND CONDITIONS

Tatoeker 3D – Belgium

1. Applicability

  1. These general terms and conditions apply to all quotes, orders, agreements, and deliveries from Tatoeker 3D, based in Belgium.
  2. By placing an order, the customer agrees to these terms and conditions. Deviations are only valid if confirmed in writing.

2. Offers and agreements

  1. Offers are non-binding and valid for 30 days, unless stated otherwise.
  2. An agreement is established after written confirmation or as soon as the execution of the assignment begins.

3. Prices

  1. All prices are expressed in euros.
  2. BTW is applied in accordance with Belgian legislation.
  3. Any additional costs (shipping, special materials, extra processing) will be communicated in advance.

4. Payment

  1. Invoices are payable within 30 days of the invoice date, unless otherwise stated.
  2. In the event of late payment, default interest is due by operation of law and without notice of default in accordance with the Belgian Act of 2 August 2002 on payment arrears in commercial transactions.
  3. Any collection costs are the responsibility of the customer.

5. Delivery

  1. Delivery times are indicative and non-binding, unless expressly agreed otherwise.
  2. Delay does not entitle to compensation, unless there is intent.
  3. The risk passes to the customer upon delivery or collection.

6. Right of withdrawal (Consumers)

For standard webshop products, a right of withdrawal of 14 calendar days applies in accordance with Directive 2011/83/EU and Book VI WER.

  1. The right of withdrawal does not apply to:

    • Personalised products

    • Custom-made products

    • Specifically manufactured parts

    2. The customer bears the return costs, unless otherwise agreed.

7. Customisation and technical responsibility

In the case of customisation, the customer is responsible for the accuracy of the provided files, dimensions, and specifications.
Tatoeker 3D is not liable for errors resulting from incorrect or incomplete information from the customer.

8. Liability

The liability of Tatoeker 3D is limited to the invoice amount of the relevant order.
Indirect damage, consequential damage or loss of profit is excluded, except in cases of intent or gross negligence.

9. Intellectual Property

Designs, drawings and models remain the property of Tatoeker 3D unless otherwise agreed in writing.
The customer guarantees that the supplied files do not infringe on the intellectual property rights of third parties.

10. Force Majeure

Tatoeker 3D is not liable for delays or non-performance due to force majeure,
including but not limited to: technical failures, delivery problems, power outages, illness or government measures.

11. Data Protection

Personal data is processed in accordance with the GDPR (EU Regulation 2016/679).
Data is used solely for administrative and contractual purposes.

12. Applicable Law and Competent Court

Belgian law applies to all agreements.
Disputes fall under the exclusive jurisdiction of the courts of the district where Tatoeker 3D is located.

13. Warranty

For consumers, the legal warranty of2 yearsapplies in accordance with the European Directive 2019/771 and the Belgian Code of Economic Law.

This warranty covers manufacturing defects or material defects that were present at the time of delivery.

The warranty does not apply in the following cases:

  • normal wear and tear

  • incorrect use or incorrectly assembled products

  • damage from external factors

  • changes or adjustments to the product

  • use outside the intended application

Forcustom products, prototypes and technical partsit is only guaranteed that the product corresponds to the agreed
specifications upon delivery.

If a defect is covered by the warranty, Tatoeker 3D will, at its discretion:

  • repair

  • replace

  • or refund (partially) the purchase amount.

Warranty claims must be reported within areasonable period after the defect has been establishedalong with a description and, if possible, photos of the issue.